Career Profile

Hello! My name is Ian, and I'm an experienced IT Services and ServiceNow leader with over a decade in the industry, actively working on improving my technical skills in the Cloud domain. This resume site was built as part of the Cloud Resume Challenge. See my GitHub for more details!

Experiences

Sr Practice Manager

Nov 2024 - Present
Thirdera, Remote

Senior consulting practice manager focused on the ServiceNow Asset Management and Portfolio Management suites of products.

Principal Consultant

Apr 2023 - Nov 2024
Thirdera, Remote

Principal ServiceNow Consultant focused on delivering value and innovation in the IT Asset Management space.

Manager, Workspace Services

Aug 2020 - Mar 2023
Encore Technologies, Remote

Lead and advocate for the Workspace Services Department, a modernized approach to End User Services. Direct and support Workspace Operations resources, including hiring, mentoring, and career-developing for 30+ direct reports.

Manager, IT Operations

Nov 2018 - Aug 2020
Pomeroy, Remote

Responsible for North American IT Operations and Service Delivery for a Top, Fortune 500 Manufacturing Client. Operations included Desk Side Support, Service Desk, IT Asset Management, Audio-Visual and Conference Room Support, and more.

Sr Manager, Service Desk

Aug 2018 - Nov 2018
Pomeroy, Tampa, FL

Managed a team of IT Service Desk Managers in two geographic locations that supported a base of more than 10 clients. Lead a total of 120+ indirect reports.

Manager, Service Desk

Mar 2017 - Aug 2018
Pomeroy, Tampa, FL

Process Lead

Feb 2017 - Mar 2017
Pomeroy, Tampa, FL

IT Analyst, Level II

Jul 2016 - Feb 2017
Pomeroy, Tampa, FL

IT Analyst, Level I

Mar 2015 - Jul 2016
Pomeroy, Hebron, KY

Projects

Cloud Resume Challenge - A comprehensive entry point for those looking to learn and engage their Cloud Knowledge & Skills. This Resume was created as a result!

Skills & Proficiency

IT Service Management

Client Service Delivery

Workforce Management

Process Optimization

Amazon Web Services

HTML5 & CSS

Javascript

Python