Career Profile
Hello! My name is Ian, and I'm an experienced IT Services and ServiceNow leader with over a decade in the industry, actively working on improving my technical skills in the Cloud domain. This resume site was built as part of the Cloud Resume Challenge. See my GitHub for more details!
Experiences
Senior consulting practice manager focused on the ServiceNow Asset Management and Portfolio Management suites of products.
Principal ServiceNow Consultant focused on delivering value and innovation in the IT Asset Management space.
Lead and advocate for the Workspace Services Department, a modernized approach to End User Services. Direct and support Workspace Operations resources, including hiring, mentoring, and career-developing for 30+ direct reports.
Responsible for North American IT Operations and Service Delivery for a Top, Fortune 500 Manufacturing Client. Operations included Desk Side Support, Service Desk, IT Asset Management, Audio-Visual and Conference Room Support, and more.
Managed a team of IT Service Desk Managers in two geographic locations that supported a base of more than 10 clients. Lead a total of 120+ indirect reports.